MileValue is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

Note: Some of the offers mentioned below may have changed or are no longer be available. You can view current offers here.


Have you ever been mad at an airline? You probably called customer service, filled out an online form, or tweeted the customer service team.

Not Hasan Syed.

According to Yahoo!:

[Mr. Syed paid for] a promoted tweet and [to get] his complaint seen around the world.

Mr Syed, using the Twitter handle @HVSVN, used the promoted tweet to air his complaint in front of millions worldwide.

Promoted tweets, purchased on Twitter’s self-serve ad platform, appear at the top of users’ feeds and are usually bought by huge corporations or ad agencies.

My Syed told Mashable he bought the promoted tweet in the UK and New York markets on Monday night, but would not confirm how much he paid.

He said online last night: ‘Don’t fly @BritishAirways. Their customer services is horrendous.’

We’ve seen YouTube videos before complaining about airlines, but I think this is the first promoted tweet.

Depending on what his reasoning was exactly, his strategy kind of worked since British Airways promised to look into the matter.

I wonder whether his baggage was worth the cost of the tweets?

For what it’s worth, the best airline twitter team in terms of responsiveness is @AmericanAir by a mile.

Have you ever tweeted an airline successfully?

Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Ultimate Rewards®.

Just getting started in the world of points and miles? The Chase Sapphire Preferred is the best card for you to start with.

With a bonus of 60,000 points after $4,000 spend in the first 3 months, 5x points on travel booked through the Chase Travel Portal and 3x points on restaurants, streaming services, and online groceries (excluding Target, Walmart, and wholesale clubs), this card truly cannot be beat for getting started!


Editorial Disclaimer: The editorial content is not provided or commissioned by the credit card issuers. Opinions expressed here are the author’s alone, not those of the credit card issuers, and have not been reviewed, approved or otherwise endorsed by the credit card issuers.

The comments section below is not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved, or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all questions are answered.