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A few weeks ago, I used 27,500 Asiana miles (transferred from 22,500 Starpoints) to book myself a Business Class award from Honolulu to Bogota, Colombia. Now I’ll tell you how to change an Asiana Club award.

I chose to use Asiana miles because it has a number of ridiculously cheap sweet spots including from Hawaii to South America. United would have charged me 45,000 miles for the exact same flights.

At the time I booked, there was only economy award space on one of the two segments that made up my award.

Screen Shot 2015-07-28 at 7.21.03 PM

I booked anyway and tried to set up an automatic email alert to let me know if premium cabin award space opened up on that flight. Award space did open up on that flight, so it was time to change my award.

Changing the Asiana Award

I had the United award space up in front of me, and I called Asiana at 800-227-4262.

Screen Shot 2015-08-17 at 2.37.33 PM Screen Shot 2015-08-17 at 2.37.47 PM

The change process is identical to the annoying two-step process used to book a ticket. First you have to talk to Reservations, then Asiana Club.

I told Reservations that I had booked my Business Class award a few weeks ago, and that award space had since opened up in Business Class on the first flight, so I wanted to change it from economy to Business Class. (Note that United calls its premium cabin on two cabin planes “First Class,” but partner phone agents call it “Business Class” because United uses the Business Class award space code “I” for that space, reserving the First Class code “O” for international three-cabin First Class award space.)

The agent said he made that change and then connected me to Asiana Club.

The Asiana Club agent said he would ticket the award and send me an email with the changes.

While I was on the phone, I was logged into my united.com account, refreshing my award to see if changes had been made. While I was on the phone, the “Fare Class” on the first flight changed to “United First (I).”

Screen Shot 2015-08-17 at 2.23.31 PM I never did get a change email, but I can see the changes in my United account, and I was able to select a First Class seat for the first segment, so I know that the change was made.Screen Shot 2015-08-17 at 2.23.38 PM

I was not charged a change fee. As far as I can tell, Asiana has no award change fee. Award cancellations cost $30.

Bottom Line

Other than having to talk to both Reservations and Asiana Club, changing my Asiana award when United First Class opened up was easy and free. Now the award is perfect and complete, and I can’t wait to fly it next month as part of my End of 2015 Travel.

 

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