I just booked myself an award from Los Angeles to Santiago, Chile in Business Class for 35,000 Asiana miles + $24. United would have charged 55,000 miles for the same flights!

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Why Asiana Miles

Asiana has really cheap awards to Europe and South America and really expensive awards elsewhere. Asiana does collect fuel surcharges on awards when similar cash tickets have them, which is why Asiana awards to South America are so awesome: none of Asiana’s partners to South America have fuel surcharges on their flights within the Americas.

I already had exactly 35,000 Asiana miles in my account from previous Starpoint transfers. Starpoints transfer 1:1 to Asiana miles with the standard 5,000 bonus miles from transferring 20,000 Starpoints. That means 35,000 Asiana miles equals 30,000 Starpoints.


I plan to spend February through May in South America, mostly in Buenos Aires, but I can only spend 90 days there on a single visit, so I was looking to fill a few weeks with other stops first. I considered grand adventures in Guatemala, Colombia, and Brazil, but eventually settled on a first trip to Santiago, Chile.

I decided to book a two week trip there, though I may leave the capital for a few days or a week in the middle.

I have very little flexibility for the Los Angeles to Santiago trip; I need to leave on one of two days. I searched on united.com for award space between Los Angeles and Santiago because any Copa, Avianca, or TACA space on united.com and any United Saver space on united.com can be booked with Asiana miles. I found pretty good space.

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On the search results, I clicked the Business Saver award column, so itineraries with Business Class award space would show up at the top.

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On the days I need to travel, the only Business Class award space is on one stop itineraries on Copa through Santiago. (Humorously, the itineraries don’t have Saver economy space, so a Business Class award is cheaper than an economy award with United miles.)

Screen Shot 2016-01-18 at 12.11.42 AMThe flight times and route are great, but Copa Business Class stinks. It is just a regular recline seat like you’d find in domestic First Class.

Booking and Seat Selection

Still I decided to book the Copa space since I don’t have date flexibility.

Booking the award is straightforward though not as streamlined as it should be. Always call the airline whose miles you’re using, so I called Asiana at 800-227-4262.

Here’s where it gets weird:

  1. First you need to reserve the ticket with reservations.
  2. Then you need to pay for the ticket with Asiana Club.

I followed automated prompts to reservations. I gave the agent the date, cabin, and flight number of each segment that I had found on united.com.

The agent put the award together and gave me a confirmation number, which was the last eight digits of my phone number, then transferred me to Asiana Club. I gave them the confirmation number and my credit card. They ticketed the award for 35,000 Asiana miles + $24 in taxes. (There is no phone fee, there are no fuel surcharges, and there is no charge for booking at the last minute.) I got an email receipt a few hours later.

To confirm that everything ticketed correctly, I tried to select seats from Copa. I didn’t have the Copa confirmation number to select seats on copaair.com, so I called Copa and read the ticket number from my Asiana receipt to get my Copa reservation number. Then I went back to copaair.com and could pull up my reservation.

Screen Shot 2016-01-16 at 6.43.30 PM Oddly, the flights are listed as “Economy Class (I)” even though I is the booking code for Business Class award space. I was able to select Seat 1A on each flight, further easing my worries that Copa will put me in economy.

I am not going to investigate “Economy Class” farther. I expect I will be flying Business Class, and if not, I will probably get a nice refund from Asiana.

Future Changes

As mentioned, Copa Business Class stinks. I would much rather fly from Los Angeles to Houston to Santiago with the last leg in United flat bed Business Class on the 787-9 Dreamliner.
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United is very stingy with this award space but opens some in the last few weeks before departure. As of yesterday, there was award space on the flight on January 18, 19, 22, 26, 27, and 28. That makes me hopeful that the days I want to fly will soon have flat bed Business Class award space. If that happens, I expect to be able to change the award for free based on my previous experience changing an Asiana award.

Bottom Line

I paid 35,000 Asiana miles for Business Class award space to Chile. To put in context how cheap that is, let me compare it to United’s award prices to Chile, which I consider eminently reasonable:

  • 30,000 United miles each way in economy
  • 55,000 United miles each way in Business Class

I will spend two awesome weeks in Chile and then fly my British Airways Avios award to Buenos Aires.

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