Last Chance to Opt Out of Chase’s Binding Arbitration


If you have a credit card issued by Chase, in May you should have received an email from Chase with the subject line, “Important information regarding changes to your Chase account”. In said email you were informed that Chase will alter your cardmember agreement to include a legal provision called binding arbitration as of early August. That basically means that you waive your right to participate in class-action lawsuits against Chase, and agree to settle any disputes outside of a court using a private third party arbitrator–that should be unbiased but often is paid by Chase–as opposed to a judge. Chase is immunizing themselves from class action litigation.

There is one exception to settlements inside courts. The email states, “…you have the right to file and pursue a Claim in a small claims court instead of arbitration if the Claim is in that court’s jurisdiction and proceeds on an individual basis. “

You have the option to opt out, but you need to act soon if you haven’t already.

How to Opt out of Chase’s Binding Arbitration

Towards the top of the email, under the heading, “Summary of changes to your account terms effective 8/11/2019“, the third bullet of my email reads:


I have read that others’ emails state a mailing deadline of August 7. If you have a Chase card and care about opting out, then search for your email and see what your deadline date is.

The letter must state that you reject this agreement to arbitrate. Include your:

  • Name
  • Account number (or account numbers, if you have multiple Chase cards)
  • Address on the account(s)
  • Personal signature

Mail the letter to:

P.O. Box 15298

Wilmington, DE 19850-5298.

Write a quick letter yourself or use Military Money Manuel‘s template. I double checked with Chase that just one letter listing all your accounts would suffice, as opposed to separate letters for each account (which I have read in some places online is what was required). They confirmed just one letter listing multiple accounts will work:

Why You May Want to Opt Out, Retaining Your Right to Class Action

The new provision likely will not affect you personally, at least on a financial level. People don’t typically rake in the big bones from class action lawsuits. The average is $32. But only 9% of people actually get financial relief in arbitration. Take a look at this EPI article’s stats:

  • At least 6,800,000 consumers get cash relief in class actions—compared with just 16 consumers who receive cash relief in arbitration, according to available data.
  • Consumers recover at least $440,000,000 in class actions, after deducting all attorneys’ fees and court costs—compared with a total of $86,216 in arbitration.

So while all the money leftover from class action lawsuits is split thousands of ways between participants, at least the bank is being held more accountable than they are through individual arbitration.

Will Chase shut down my accounts if I opt out?

Photo by TheTruthAbout

I’ve seen a lot of concern from commenters on posts about this subject on other miles and points blogs and on Twitter and Reddit that Chase would shut down their account(s) should they opt out of binding arbitration.

Bloomberg confirmed that this will not happen.

Not that big banks have shining reputations, but I believe them when they say they won’t simply because it would reflect horribly upon them if they did.

Bottom Line

Chase, among other banks, were forced to drop arbitration clauses from their card agreements about ten years ago after a large legal settlement. I’m not a lawyer, but I don’t see bringing it back as a consumer-friendly move.

If you think otherwise I’d like to hear your opinion on the matter. I plan on sending an opt-out letter by my August 10th deadline.

Are you going to opt out?

Editorial Disclaimer: The editorial content is not provided or commissioned by the credit card issuers. Opinions expressed here are author’s alone, not those of the credit card issuers, and have not been reviewed, approved or otherwise endorsed by the credit card issuers.

The comments section below is not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved, or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all questions are answered.

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  1. There is a great probability that your accounts will be canceled if you opt out. I don’t see myself hiring an attorney to sue one of the largest companies in the world.

    • And that’s exactly my point, I don’t see myself hiring an attorney to sue Chase either. That’s why I think it’s important to maintain the right to class action lawsuits, which often require no effort on our part. Some force needs to keep the banks accountable.

  2. Honestly, I believe if people “opt out” of this then Chase will cancel accounts. Big businesses will always win over customers….sad but true. I’m sitting on 365,000 UR points so I’m not going to do anything to jeopardize that balance.

  3. I hear you guys. Banks do crappy things all the time and big business does tend to win, not faulting you there. But I’m having a hard time understanding from a PR perspective how they could get away with canceling a bunch of accounts for customers who opted out. You think that they’ll blame it on something else?

  4. Sarah
    That’s the way it works as a IT person TOAD everyone on FBN . Check every account once a week which I do and Hope. ..
    Good Post Folks .

  5. While it is always possible that Chase will cancel an account that ‘opts out’ of the binding arbitration change, I just don’t see it happening on a wide basis.

    I have no doubt that Chase’s partner-affiliates, such as United Airlines, Southwest Airlines, Hyatt, etc., will be too excited to lose potentially millions of credit card holders. Or to lose the revenue that they receive from Chase when Chase purchases loyalty points/miles for those credit card holders.


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