Glitch Causing Partner Award Space Not to Appear On Delta.com. How to Book It

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Update 8/19//15:

The glitch is fixed. One way search results now include partners as they should. Here’s a screen shot of Los Angeles to Sydney in February 2016 in Business Class. I can assure you that none of those days with 80,000 mile Saver seats are on Delta flights. 😉

Screen Shot 2015-08-19 at 2.19.08 PM

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Virgin Australia, KLM, Virgin Atlantic, and Air France flights are not displaying on delta.com on one way searches. You can search them as part of roundtrip awards. You can book them by calling Delta at 800-323-2323.

Let’s take a look at the problem with Virgin Australia award space. The other partner space is behaving similarly.

For a few years, Virgin Australia has offered more award space to Australia than any other airline. I’ve seen Virgin release as much as 12 award seats on a single Virgin Australia flight during the Christmas and New Year high season, and all that space was a rare good use of Delta SkyMiles. Delta charges:

  • 50,000 miles one way in economy from the United States to Australia/New Zealand
  • 80,000 miles one way in Business from the United States to Australia/New Zealand

Virgin Australia award space always prices at these “Saver” levels, and Delta doesn’t collect fuel surcharges on Virgin Australia flights.

Virgin Australia flies from Los Angeles to Brisbane and Sydney, and from those two cities it connects all over Australia and New Zealand. Connections to Los Angeles on Delta or Alaska flights and connections within Australia and New Zealand do not increase the miles price.

Screen Shot 2015-08-13 at 2.09.33 PM

Virgin Australia Business Class features a flat bed and is being updated by early 2016 to an even nicer product.

Award Booking Trouble

Run a search in March for Los Angeles to Sydney one way in Business Class, and you will only get options for 175,000 SkyMiles.

Screen Shot 2015-08-13 at 2.00.59 PM Screen Shot 2015-08-13 at 2.01.06 PM

These are all the Delta flights. Virgin Australia flights don’t show up in the search results.Screen Shot 2015-08-13 at 2.01.15 PM

If you do a roundtrip search though, Virgin Australia award space shows up and is bookable for 160,000 miles roundtrip.

Screen Shot 2015-08-13 at 2.21.13 PM

If you want to book a one way award, you can search roundtrip to find your award space and then call Delta at 800-323-2323 to book. I confirmed that the agent could see the Virgin Australia award space in Business Class from Los Angeles to Sydney on March 3rd for a one way booking.

Bottom Line

Virgin Australia, KLM, Virgin Atlantic, and Air France flights are not displaying on delta.com on one way searches. You can search them as part of roundtrip awards.

I am fairly confident this is a glitch and that one way award searches will show partner award space again soon. But with Delta you never know.

 


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5 COMMENTS

  1. I just wish they would waive the phone fees…. I just booked OKC-LHR one way on VA in biz for 4 people over the phone and the booking agent did not waive the fee for me. I told her it was impossible for me to book because of the glitch, as well as i had to book economy form OKC-ATL, and then Biz from ATL-LHR. (a 2 hour flight in economy wont kill us, better than an 8 hour layover that was open.) the CSR was very nice but said she cannot change her system which adds the booking fees. I will be writing to Delta asking for reimbursement…. Still very happy 250k miles and $120 one way in Virgin Atlantic Upper Class for 4 people

  2. I am currently having the same problem trying to book Delta Skymiles from Boston to Bergen. The Delta website will only get me as far as Amsterdam. But when I call, I am told that they can book me through to Bergen, but they will not waive the $25 per ticket fee.

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