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Hey there, you’re reading an outdated post! The updated series from April 2015 can be found here.
This is the twenty-fourth post in a monthlong series. Each post will take about two minutes to read and may include an action item that takes the reader another two minutes to complete. I am writing this for an audience of people who know nothing about frequent flier miles, and my goal is that by the end, you know enough to fly for free anywhere you want to go.
This post presents the basics of using aa.com for award bookings. It is not a comprehensive guide to booking American Airlines awards. The rules of AA awards can be found throughout this blog.
When to use aa.com
Use aa.com when you are searching for award space on flights operated by American Airlines, Alaska Airlines, Hawaiian Airlines, Qantas, or British Airways regardless of what type of miles you are redeeming.
Reread that sentence. If you want to fly on a plane that is painted with the AA, Alaska, Hawaiian, Qantas, or BA logo, use aa.com to search for your space whether you’re redeeming AAdvantage miles, Avios, Hawaiian Miles, Delta miles, or some other mileage currency.
The reason I recommend starting on aa.com to get on one of those airlines is that aa.com has an easy to use search tool with easy to visualize and manipulate results.
Starting on the home page, type in your departure and arrival cities. Put in your dates, number of travelers, and click the box for Redeem AAdvantage Miles.
I’ve typed in Los Angeles to Honolulu from 5/1 to 5/8. After clicking Find Flights, the following screen comes up:
Along the top, color coded, are the possible redemption classes and rates; mine range from 22.5k per direction for Economy MileSAAver to 47.5k per direction for First MileSAAver.
The calendar below shows the lowest mileage cost per day. You can broaden the calendar from one week to one month by clicking Show Full Calendar. You can see availability for a different class of service by clicking on it above the calendar.
When you select the date and class you want, you are taken to the screen where you choose itineraries.
On this screen, you can select an itinerary. If you don’t see one you like, you can toggle the dates or the cabin.
If there are more options than you want, you can remove whole airlines or airports from the results by unchecking their boxes on the left.
On the itinerary screen, itineraries are ordered by shortest duration. If you click the “+ Flight Details” button, you can see the class and aircraft for each leg. You can use this information on seatguru, or you can click View Available Seats to see the seatmap.
After you’ve picked your itinerary, you can continue to book the award. The payment screen looks like this:
If you are using another carrier’s miles, say Hawaiian’s, now would be the time to go to their site, and search for the same flights you just found and book.
(If you are using Avios, you should have unchecked the Hawaiian Airlines box on the results screen since BA doesn’t partner with Hawaiian. They do partner with Alaska, but you have to call to book.)
The reason to start on AA’s site if you want AA flights but want to use Hawaiian or BA miles is that AA has a more convenient, easier-to-use calendar that makes finding the perfect itinerary easy.
Again these are just the basics of using aa.com to find award space on AA, Alaska, Hawaiian, Qantas, and BA flights. For more complex itineraries, you’ll need to learn more, perhaps from my Anatomy of an Award series, or you can hire a professional award booker like me.
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It’s a start, but I just wish AA would get up to speed in showing Oneworld flights the way UA does with Star Alliance. Iberia, LAN, Cathay Pacific, JAL, Finnair – when will we be able to go to AA and get comprehensive alliance results? Is qantas.com the best place? Over the weekend, I was looking for a seat from ORD to Amman, Jordan. At AA all I could see were the super-expensive taxes and fees connections using BA through London. I booked one and put it on hold.
But at qantas.com I learned about an RJ flight direct from ORD to AMM with seats available every day in the time frame I’m interested in. I let the hold expire, and will book on RJ after considering the fact that I now have much more flexibility in dates, so can reconsider which will be best (and the fact I’m also considering a paid ticket on the route after plugging data into your mile value calculator, a wonderful tool).
So AA’s site has value, but the traveler should know it is still not very good if you don’t know for certain that the partners it shows are the only ones who might have flights you’re interested in.
UA doesn’t even show all Star Alliance award options. For comprehensive searches I think you’ll need to invest in an ExpertFlyer membership.
I use Qantas and ba.com for different types of oneworld searches. AA has stated they are adding more and more partners to the search function of aa.com
I think you have a typo in the beginning. You wrote Delta
Not a typo. If I want to book an Alaska flight with Delta miles (usually part of a larger award), I recommend starting the search on aa.com unless you are good with expertflyer.
Rick b, above, states that UA doesn’t show all Star Alliance partners on its search engine. Do you know, for sure, Rick? How? I called 3 different UA agents and they couldn’t answer that question. I was then referred to a “site tech” expert (huh?), who said he was sure that all Star partners were represented on the search site…… Fact to note: this was all at the India-based call site.
So….can any of you folks answer the $64 question with confidence? Tx.
Singapore definitely doesn’t show up, except for rare system malfunctions, but that’s probably something they do for any Start alliance partner search.
It’s funny though, my original search for LAX to NRT or SJC to NRT on All Nippon now shows up on UA, where a few days ago only United flights came up. ANA will operate the 787 to Tokyo in a few months out of SJC and looks like Biz class is wide open every other day.
I suspect UA has been tweaking their website because now I can find way more availability and flights for next summer than I could just a week ago. Weird..
I don’t have the exact list, but not all star alliance partners show up on united.com. One that doesn’t is Aegean.
Please clarify. I just went to united.com to check on a one-way from Larnaca, Cyprus, to Heraklion, Crete, in March, and the site shows excellent availability the first half of the month on A3 connecting through either Athens or Thessaloniki (or both). The date of March 13 is showing 26 different itineraries I could book on A3. I’m wondering if you were checking dates beyond those for which A3 has a flight schedule announced?
In any case, a definitive list of those partners for which united.com doesn’t show award flights would be good to have. My experience has been that this site is far more complete and useful than aa.com. Really for aa.com, I only trust the results to be complete for North America, including Alaska and Hawaii, and Australia. Anywhere else, and you’d better check another source online or call American to be sure you are getting all the options.
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