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British Airways Avios accounts have been hacked.
It's scary seeing over 300,000 of mine and my husband's @British_Airways Avios wiped. Please fix ASAP.
— Angelina Aucello (@angelinaaucello) March 27, 2015
Apparently in some cases, points have been used. In others, British Airways drained an account to zero to prevent points from being used.
I tried to log in to my account and my correct password is being rejected.
Folks are contacting British Airways on twitter and being told to DM information.
@sm921 Hi Shane, please DM your Executive Club number, full name and email address so we can look into this. ^Sam
— British Airways (@British_Airways) March 27, 2015
Folks who are calling British Airways are reporting interminable holds.
I predict British Airways sorts all this out in a few days or weeks and all points are restored. My account had under 1,000 Avios, so I will not be doing anything. If you try to contact British Airways, report your success or failure in getting your points or making a booking in the comments.
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neither my login or my wife’s work.
Just FYI, you can get access to your account by using the forgot password function. You’ll still see your balance wiped to zero with an ex-gratia entry in transactions. Like Scott said, hopefully they have them back soon.
Mine’s fine the last couple of flts they emailed me to see if I spend them.
My wife’s account is fine. All my miles are missing.
All of my avios are missing or drained. The description says Ex-Gratia. “By favor” BA you took my avios.
Just got off the phone with BA. They assured me all my Avios would be back within 7 business days. In the meantime, they said I can make a redemption by phone and they will waive the phone fee and keep the reservation on hold until the points are back in the account.
Same here,,,received E mail from BA to change my password,,,
But could not on the site,
since it would not accept my BAFF#…
What next ???
My 6711 points gone by Ex-Gratia
Over 100k Avios wiped out! Could not access my account using my normal login info, so I reset password and was able to login. Shows Ex-Gratia with all points being deducted.
I was able to call in after not that long a wait. They said my Ex-Gratia miles were removed to prevent hacking of account and would be restored in a few days.
At this point I was not able to even restore password as email do not come to my email address from BA. I called them, chose ‘existing reservation’ option to get connected quicker just to find out that my account is frozen at the moment and they should be able to restore it together with miles in a few days. Quite interestingly, we had no problem to log in to my wife’s account and saw her Avios in place. Household account number of miles reflected only the ones from her account.
OMG I was wondering what happened to my account as well. I don’t have that many avios, only 30000 but I don’t want my trip to Hawaii to go away. I went to look at all the terms and conditions and was worried I was inactive for too long but it has only been 8 months since my last activity and their policy is to not take away points until 36 months of inactivity. Anyways… hope this gets sorted out or I will call them in a few days.
My passwords are changed but I’m just waiting for a while since I have no imminent plans to use Avios points. I did screen-print my AwardWallet pages so I know current balances.
Curious that BA has not gone public on this or even contacted members. What happened to transparency in this new Net-enabled age?