Hey there, you're reading an outdated post! The updated series from April 2015 can be found here.

This is the twentieth post in a monthlong series. Each post will take about two minutes to read and may include an action item that takes the reader another two minutes to complete.

Some people are plane enthusiasts. They'll do anything to fly the new mega-jet A380, which I'll be doing in Qantas business in January. Or one of the new Dreamliners, which United's taking more deliveries of and releasing the routes they'll operate on.

Hey there, you're reading an outdated post! The updated series from April 2015 can be found here.

This is the nineteenth post in a monthlong series. Each post will take about two minutes to read and may include an action item that takes the reader another two minutes to complete.

This is another post in my Anatomy of an Award series, in which I take a real award I’ve booked and break it down step-by-step to elucidate the award booking process.

Hey there, you're reading an outdated post! The updated series from April 2015 can be found here.

This is the eighteenth post in a monthlong series. Each post will take about two minutes to read and may include an action item that takes the reader another two minutes to complete.

Sometimes airlines have seemingly interminable hold times before you can talk to an agent. This mainly happens during disruptions to the normal routine like a big storm that is causing a ton of rebookings or the United/Continental merger.

Here are some tricks to lower or eliminate your hold times:

1) Call the highest tier elite line. Elite lines are answered immediately or with a much reduced wait time.

If you're a top-tier elite, I'm sure you're already doing this.

Hey there, you're reading an outdated post! The updated series from April 2015 can be found here.

This is the seventeenth post in a monthlong series. Each post will take about two minutes to read and may include an action item that takes the reader another two minutes to complete.

Hey there, you're reading an outdated post! The updated series from April 2015 can be found here.

This is the sixteenth post in a monthlong series. Each post will take about two minutes to read and may include an action item that takes the reader another two minutes to complete.

To everyone in LA:

Long-time reader Mark proposed dinner on Friday, September 7 at 8:00 PM, and I accepted.

I suggested an authentic Mexican restaurant in the 90006 zip code. It has chicken mole (read this word in Spanish, not English) and mezcal margaritas to die for.

Contact me if you want to join us, and I'll give you the name and address of the restaurant.

Hey there, you're reading an outdated post! The updated series from April 2015 can be found here.

This is the fifteenth post in a monthlong series. Each post will take about two minutes to read and may include an action item that takes the reader another two minutes to complete.