This post is part of a four-part series. In Part 1, we will look at the mechanics of the Delta Airlines program. In Part 2, we’ll look at its award chart and rules to find valuable awards. In Part 3, we’ll value specific SkyMiles awards. In Part 4, I’ll put a number on one SkyMile.
Delta Airlines SkyMiles are the most reviled currency among mile mavens. In a nod to Latin America’s currency woes, the nickname “SkyPesos” has stuck to describe how worthless and devalued most collectors find SkyMiles to be. Is it deserved or are SkyMiles more valuable than others suggest? And how can we exploit the SkyMiles program to maximize their value?
Here are the rules and facts of the Delta program:
1. Delta has a region-to-region award chart. A region-to-region chart means that instead of having to calculate the number of miles for an award from your origin city to your destination city, say Atlanta to Rome, you merely figure out how many miles you need for an award from your origin region to your destination region, in this case U.S. 49 & Canada to Europe.
There are several things to familiarize yourself with on the charts: The first is that after clicking on a zone, the definition of the zone is on the top of that zone’s chart.
The second is that Delta SkyMiles cannot be used for first class on three-cabin planes, the ultra-premium international first class that makes up our aspirational award dreams.
The third is that Delta has three tiers of award prices: low, medium, and high. Obviously we’re only interested in paying the low miles price.
2. Delta charges the roundtrip miles price even if you only book oneway. Delta awards can include one free stopover and one open jaw. (An open jaw is flying into one city and out of another. Example: LAX-LHR, FCO-LAX)
3. There are three levels of awards: low, medium, and high. Obviously we want to focus on finding awards at the low level price of miles, which are capacity controlled and have the least availability of the three types. If you are booking a multisegment award, all segments must have low availability for the award to price at the low level.
4. Travel can be booked on any Skyteam airline. Travel can also be booked on the following non-Skyteam partner airlines:
- Aerolineas Argentinas
- Hawaiian Airlines
- Jet Airways (until 10/15/2012)
- Kingfisher Airlines (until 10/1/2012)
- Malaysia Airlines
- Olympic Air
- Virgin Australia
Not all flights operated or marketed by theses partners are eligible for award travel with Delta miles. For example, you cannot fly mainland US – Hawaii on Hawaiian with Delta miles.
5. There is no booking fee for booking awards at delta.com. Unfortunately only a small fraction of Delta partners are bookable there. Even more unfortunately, delta.com is broken and often misprices awards, shows phantom space, or doesn’t show real space.
Calling Delta at 800-323-2323 to book an award incurs a $25 fee that is waived for elites.
6. There are other fees associated with award tickets. A complete list is here.The fees are better than competitors. Delta charges the industry standard $150 to cancel an award and redeposit the miles if you don’t have Platinum or Diamond status.
Delta also charges $150 to change the class of service of an award. But Delta’s fees aren’t all bad news. Delta does not charge a close in ticketing fee, which means if you book within 21 days of travel, taxes and fees are $75 less on Delta than on United, American, and US Air.
Some of the preceding fees are reduced or eliminated if the member whose miles were used has Delta status; see the linked list for complete details.
7. Delta charges a huge surcharge for awards originating in Europe, so Stockholm to LAX roundtrip will cost about $400 more in taxes and fees than LAX to Stockhom roundtrip.
8. No changes are allowed to an itinerary within 72 hours of travel except…
9. Like paid itineraries, award itineraries can be changed on the day of departure for $50. Read all about the restrictions here. I highlight this option because if there is an open seat on a direct flight, you can change your one or two stop itinerary to the direct itinerary for $50, possibly saving hours.
Because Delta’s availability is so bad, it’s often necessary to book an award routing like TPA-ATL-LAX in order to pay the low miles price. But Delta has a direct TPA-LAX, so on the day of the flight, you can call Delta and change to the direct for $50, which is worth it to me to save several hours.
10. Awards can be booked one way in coach and one way in business for half the cost of a roundtrip in each. Example: I fly to Rome in business, but return in coach.. The miles cost is 80,000, halfway between 60,000 for coach and 100,000 for business.
11. Award reservations can be made 331 days in advance.
12. Availability is the bane of the Delta SkyMiles program. Domestic availability on some routes in nonexistent at the low level. For instance, I don’t see a single low level award seat in coach or first from LAX to Honolulu for the next 331 days!
Another area where there is literally no availability is in “true” first class on three-cabin planes. Delta doesn’t have three-cabin planes, and it won’t let you use SkyMiles to book those cabins on its partners.
How about fully flat beds in business class to Europe? Delta has beds on some planes, and Alitalia has them on their A330s. But Air Europa, KLM, and Air France only offer those weird angled seats, which are pretty uncomfortable for sleeping.
Delta’s partnership with Virgin Australia offers good availability to Oz, but surcharges of several hundred dollars are charged on those redemptions.
Where are the brights spots in Delta’s availability?
Can you get the private offer of the SkyMiles credit card with 45k bonus miles? Find out in three steps.
1. Go to CARDMATCH and enter in your personal data.
2. Click on Exclusive Offers if the opportunity presents itself.
After meeting the minimum spending requirement you’d have 50,000 Delta miles–enough for two roundtrips within the continental US. I probably wouldn’t apply for this card though if I wanted to use the miles that way though.
SkyMiles are best for trips to Australia, Asia, Tahiti, Africa, and Europe. To get to any of these places, you’ll need a few more SkyMiles, which are easy to come by by way of 1:1 transfers from Membership Rewards.
I would certainly apply for this card if I didn’t have a SkyMiles card already. While Delta miles are tougher to use than American, United, and US Airways miles, that doesn’t mean they should be ignored.
Here is the full offer that I can glean from my friend’s offer page:
Gold Delta SkyMiles Personal Card
- The SkyMiles personal card comes with 45,000 total bonus Delta miles–25k on first purchase and 20k more after $5,000 in purchases in the first six months.
- You earn one SkyMile per dollar on all spending plus 2 per dollar on Delta purchases
- You get a free checked bag for you and up to eight companions on Delta flights
- Zone 1 Boarding
- 20% off onboard purchases
- There is no annual fee the first year, then $95 thereafter.
What are the chances CARDMATCH will offer you the SkyMiles offer?
I’m not sure, and please report your data point in the comments. I didn’t get the increased offer (although I currently have a Delta SkyMiles card). My first friend didn’t get the offer. My second friend did.
It only takes about twenty seconds to find out if you are targeted for the 45k SkyMiles offer, so you might as well find out.